COVID-19 Update For You and Your Pets
Topics | Health, COVID-19
Posted | March 17, 2020
Thank you for being a valued member of the CityVet family and trusting us with the care of your pets.
We hope that you, your family, and pets are safe and healthy. We have always strived to care for your
pets as if they were our own, and this core principle is only reinforced at such an unprecedented time
as we are facing today. Although your pet may not understand everything that's happening, they likely
can sense fear and anxiety. We are doing everything we can to eliminate that when you come to see us
We are open for business and are committed to providing you and your pets a safe, clean and sanitary
environment. As you know, the situation with the COVID-19 virus is very fluid and continually changing.
We have very carefully monitored the CDC, public health authorities, and other expert guidance on how
best to safely serve our clients and their pets.
In addition to more stringent cleaning protocols, staff screening, and company travel restrictions, we
are now controlling traffic through our offices and encouraging recommended social distancing. We
bring you a new solution we hope you will find useful:
- Curb-side pickup - We are limiting people in our lobby and moving chairs out of our lobby. We
encourage you to allow our trained staff to retrieve your pet outside our front door or directly
from your car at your appointment time. You may call our office upon your arrival and wait in the
car while your pet is treated. The Veterinarian will come get you if there is anything he or she
needs to show you. This will allow us to reduce the amount of people in our waiting areas and
limit the overall people flow into our offices. Please be patient with us as this service could
lead to longer wait times than typical.
We also ask that you call our office and reschedule your appointment if you are ill. If your pet requires
emergency care, call ahead to allow us to prepare treatment arrangements prior to your arrival.
As of today, "there is no evidence at this point to indicate that pets become ill with COVID-19 or that
they spread it to other animals, including people" according to both
American Veterinary Medical Association
and the World Small Animal Veterinary Association
For more information on the Coronavirus and how you can protect yourself, visit the
Center of Disease and Control Prevention
We will continue to monitor the situation and provide updates through our CityVet website or email
David Boguslawski | President and CEO
Serving Pets and People since 1999